WhatsApp messaging for independent hotels. Promote your spa, restaurant and services to guests already staying with you — and let AI handle the questions reception answers every day.
Example conversation: a guest texts "What time is breakfast tomorrow?" on WhatsApp. The platform answers automatically: "Breakfast is served 8:00–10:30, included in your stay." The guest then asks "Can the restaurant do a table for 2 tonight, something quieter?" — this isn't in the hotel's FAQ, so the platform stays silent and the reception inbox flags it as needing a reply. Marta from reception answers: "Of course — I've booked you a quiet table for two at 8pm." The reception inbox now shows 3 messages answered automatically today and 1 that needed a reply.
Guests already paid for the room. Most hotels have no easy way to tell them what else is on offer — the spa, the restaurant, a later checkout. And every day, reception answers the same handful of questions, over the phone, one guest at a time.
Sell more
Your hotel's services reach guests two ways: automatically, as part of their stay messages, and with one tap — send a promotion to every guest currently checked in.
Spa
One message tells every guest there's room tonight — before they even think to ask.
Restaurant
The guest who almost ate out instead finds a reason to stay in for dinner.
Late checkout
Costs the hotel nothing to offer. Feels like a small gift to the guest.
One tap
Reception sends it once — every checked-in guest gets it at the same moment.
Less repetition
Breakfast hours, Wi-Fi, parking, the spa schedule — answered automatically, straight from what your hotel has already prepared. If the AI can't help, reception takes over.
Same layout as the real reception panel — guest names are placeholders, shown here in English for this page.
Today · 4 people
In three steps
Your PMS provides the guest and stay information
The platform sends the right WhatsApp message at the right moment — or answers what the guest just asked
Reception sees everything in one inbox and can take over whenever needed
Real hotel, real guests
A 50-room independent hotel in the Sudety mountains, Poland. Real guests, real WhatsApp conversations, since August 2026. 19 questions are already answered automatically — everything else goes straight to reception.
The platform
Answers questions from your hotel's own FAQ. Escalates everything else, silently, to your team.
Every conversation, every guest, in one place — with full history.
Welcome, stay info and farewell on schedule — plus one-tap promotions to every checked-in guest.
Messages are triggered by real guest stays — not spreadsheets.
Guests stay in control — one word (STOP) and messages stop.
A simple way to help hotel owners spot dates that may need attention.
Pricing
€490 one-time setup. WhatsApp messaging itself is billed directly by Meta to your hotel's own account — we don't mark it up.
Questions
No. AI only answers questions your hotel has prepared an answer for. Everything else — and every guest who wants a person — goes straight to reception.
Most hotel bots wait for a guest to ask. This one also reaches out first — welcome messages, stay information, and promotions your team sends with one tap.
WhatsApp messaging itself, billed by Meta directly to your hotel's own account. We don't mark it up.
No. It's WhatsApp — guests already have it.
Currently integrated with Betasi, built for the Holimo pilot. Ask us about yours.
Get started
Tell us about your property and we'll show you how it works — a short conversation is enough to start.
Talk to us on WhatsApp → +34 647 563 263 · martyna.lelek@guestcommunication.app